Online Feedback
 
Customer Satisfaction Questionaire
 

Dear Valued Customer,

On behalf of the entire EMS team, I would like to say thank you for choosing us for your net work services needs. Customer Satisfaction is our highest priority at EMS and as we draw near to completing our recent project together, I would like to know how we performed for you.

As such, I humbly request that you complete our Customer Satisfaction Questionnaire. Feedback from valued customers like you is an absolute necessity for our continuous improvement.

I sincerely appreciate you taking time out of your busy schedule to let us know how we did and how we might help in the future.


Very Best Regards,

EMS Management Team


Questionaire
 
                                  Name                                            Phone Number                                  Organization
                                 
 
1. Was the final Work Product or Deliverable from EMS satisfactory?
Yes Somewhat No

2. Were EMS’s Field Technicians Professional?
Yes Somewhat No

3. Knowledgeable?
Yes Somewhat No
4. Prompt?
Yes Somewhat No
5. Eager?
Yes Somewhat No
6. Courteous?
Yes Somewhat No
7. If the deployment occurred in multiple-sites, were your site managers satisfied with EMS’s overall performance?
Yes Somewhat No
8. Was EMS’s scheduling and progress reporting Timely?
Yes Somewhat No
9. Accurate?
Yes Somewhat No
10. Well Organized?
Yes Somewhat No
11. Was EMS’s project documentation (if applicable) Timely?
Yes Somewhat No
12. Did EMS adhere to your schedule expectations?
Yes Somewhat No
13. Did EMS handle out-of-scope activities according to your expectations?
Yes Somewhat No
14. How would you rate EMS’s Overall Performance?
Excellent Good Fair Poor
15. In what ways can EMS improve its Overall Performance?

16. Would you consider using EMS on future projects?
Yes Somewhat No
17. Would you be willing to recommend EMS to other prospective customers?
Yes Somewhat No
18. Other Comments
 
Copyright © 2006 Enterprise Maintenance All rights Reserved | Tell a Friend | Privacy Policy |